Arena and Room rental cancellation: cancellation more than 2 weeks before the event will pay a $25 administration fee.
Campground Cancellation Policy: Online Reservations Required. The cancellation fee is equivalent to one night’s stay.
Program Registration Policy: Registrations for all programs are accepted on a first-come-first-serve basis. All registration fees must be paid at the time of registration. Payment confirms registration. Pre-registration is required for all classes (except drop-in programs). Classes without sufficient registration will be canceled.
Program Cancellation by the Recreation Department: In the case of a program being canceled by the Recreation and Community Services Department, the participant shall be refunded the full amount of the program cost.
Program Cancellation Policy: If the participant cannot attend a program that has been paid for and the cancellation occurs a minimum of seven calendar days before the start of the program, the cost of the program will be refunded less a $10 administration fee. A transfer into the next session can occur (only one transfer per individual transaction). If the cancellation occurs less than 7 calendar days prior to the start of the class or program NO refund or transfer will be issued unless a doctor’s note is received by the Pool or Recreation and Community Services Department. If cancellation occurs due to illness (supported by a doctor's note) a pro-rated refund will be provided.
Recreation Memberships Refunds: Daily, 10-time, and Monthly Memberships do not qualify for a refund. Membership can be frozen with a doctor’s note. Annual Memberships qualify for a refund if the following conditions apply:
- Re-location – should the membership holder move 100km or more from the centre a prorated refund is given when proof of new address is submitted. A $10 administration fee is deducted from the return.
- Medical – should the membership holder not be able to use the membership for medical reasons a prorated refund is given when a doctor’s note is submitted. A $10 administration fee is deducted from the return.
Annual monthly payment memberships can be canceled after three months with one month’s notice. If an annual monthly payment membership is canceled for reasons other than medical or re-location as defined in the refund procedure, prior to the end of the term, a member will not qualify for an Annual Monthly Payment membership again. If membership is canceled prior to the end of the term, the member will not receive their last month’s payment refunded.
For questions call the Town of Rocky Mountain House's Recreation and Community Services Guest Services at 403-845-3720.